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SchoolTool FAQs

Frequently Asked Questions

Q. What is SchoolTool Parent Portal?
A. SchoolTool Parent Portal is a Web-based access portal that allows parents to view information about their child’s educational program, as well as how their son/daughter is doing in school.

Q. Who can access SchoolTool Parent Portal?
A. SchoolTool Parent Portal may be accessed by parents of students in all grade levels and schools.

Q. How do I access SchoolTool Parent Portal?
A. Fill in the online registration form by clicking here.

Q. Do I need any special software to access SchoolTool Parent Portal?
A. No, you do not need any special software to access the portal. Parents only need Internet access. Please note: SchoolTool seems to work best when used with either the Internet Explorer or Safari browser.

Q. What will I find once I log on?
A. You will be able to see scheduling information and attendance information for all of your child’s classes through SchoolTool Parent Portal. For most classes at the high school and middle school, you will be able to see assignments and due dates, as well as grades on previous work. You will also be able to send emails directly to teachers via the Parent Portal. Report cards for all grades will be visible on the portal.

Q. Will I be able to see all grades received on assignments?
A. South Glens Falls is presently phasing in full use of the Parent Portal. The assignments listed on the Parent Portal may not reflect all assignments for the quarter. Please remember that any grades reported in the portal are grades in progress—the only official grades are those on report cards sent home at the end of each quarter.

Q. What can I do if I see that my child has a low grade on assignments?
A. The best thing to do would be to contact your child’s teacher to talk about your concerns.

Q. Am I able to e-mail a teacher while I am in SchoolTool Parent Portal?
A. Yes. To e-mail a teacher via SchoolTool Parent Portal, simply click on the teacher’s name in the “Schedule” tab. An email interface will open, allowing you to send an email directly to the teacher.

Q. I have children attending multiple schools in the district? Do I need separate SchoolTool Parent Portal accounts for each child?
A. No. A parent can access information for all of their children with one SchoolTool account. For example, a parent with students at Ballard, Oliver W. Winch Middle School and South Glens Falls High School can see all of their children via one account.

Q. Who should I contact if I have questions about my child’s records as shown on SchoolTool Parent Portal?
A. If you have any questions about the information you see on the portal or about your child’s performance in general, please do not hesitate to contact his/her teacher or school counselor.

Q. My child wants his/her own Parent Portal account. Can they apply for one?
A. Students in grades 6-12 are able to log in to SchoolTool using their school network login. They do not need to apply for a separate Parent Portal account. If they are unable to log in, please have them contact their school’s counseling office for assistance.